65ok's Privacy Policy — Your Data, Our Responsibility
This document presents a fully transparent account of how your personal information is collected, stored, and used.
Introduction & Applicability
When and to whom this policy applies
65ok ("we", "us", "platform") is an online gaming platform operated for players in Bangladesh. This Privacy Policy ("Policy") applies to the use of our website, mobile version, and all related services.
By registering an account on our platform or continuing to use our services, you are considered to have accepted all terms of this Policy. We take your privacy seriously and keep your data secure using industry-standard SSL encryption and technical safeguards.
This Policy may be updated from time to time. We will notify you of the latest changes through reasonable means. If you continue using the platform after any changes, you are considered to have accepted the updated Policy.
What Information We Collect
Details of the information we collect
2.1 Registration & Account Information
When creating an account, you provide the following information:
- Full name
- Email address
- Mobile number
- Date of birth (for age verification — only users aged 21 and above may register)
- Preferred username and password
2.2 Transaction & Financial Information
Records of financial transactions are kept during deposits and withdrawals. Payments on 65ok are processed through bKash, Nagad, Rocket, and Upay. These payment gateways operate independently and securely, and we never collect or store your mobile banking PIN or password.
2.3 Gaming Activity Information
The following information is collected automatically to understand how you use the platform and to ensure fair play:
- Type and history of games played
- Bet amounts and outcomes
- Details of bonus and promotion usage
- Active time on the platform and session information
2.4 Technical & Device Information
For the purpose of ensuring security and improving service quality, we automatically collect certain technical information, including IP address, browser type and version, device type, operating system, cookie data, and referral URL.
Purpose of Data Use
The reasons for which collected information is used
| Purpose of Use | Description |
|---|---|
| Account Management | Completing the registration process, verifying identity, and keeping accounts secure. |
| Service Delivery | Ensuring access to gaming features, deposits and withdrawals, and bonus benefits. |
| Customer Support | Resolving questions and issues through live chat or email. |
| Security & Fraud Prevention | Detecting and preventing fraud, money laundering, and other unlawful activities. |
| Responsible Gaming | Identifying excessive play patterns and providing the necessary support. |
| Platform Improvement | Analyzing the user experience to improve service quality. |
| Legal Compliance | Maintaining records necessary to comply with applicable laws and regulations. |
| Communication | Keeping you informed about promotional updates, important notices, and policy changes. |
Sharing Information with Third Parties
When and with whom information may be shared
65ok never sells your personal information or transfers it to third parties for commercial purposes. Information may be shared in the following limited circumstances:
- Payment Service Providers: Minimum necessary information is shared with bKash, Nagad, Rocket, and Upay to process transactions. These organizations are governed by their own privacy policies.
- Technology Partners: With technology infrastructure providers required to operate the platform, who work under strict confidentiality agreements.
- Game Software Providers: Software providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, Microgaming, and NetEnt may receive limited information necessary for game operation.
- Law Enforcement Authorities: Information may be provided to competent authorities when required by valid legal order, judicial directive, or fraud investigation.
- Business Restructuring: In the event of any merger, acquisition, or restructuring, information may be transferred in accordance with the terms of this Policy.
Cookies & Tracking Technologies
How we use cookies
5.1 What cookies are and why they are used
Cookies are small text files stored in your browser that help improve the functionality of the platform and your experience. 65ok uses the following types of cookies:
- Essential Cookies: Essential for maintaining login sessions and ensuring security.
- Functional Cookies: For remembering your preferences (language, display settings).
- Analytics Cookies: For analyzing platform usage and improving services.
- Security Cookies: For preventing fraud and unauthorized access.
5.2 Cookie Control
You can disable or delete cookies at any time through your browser settings. Please note that disabling essential cookies may disrupt some core functions of the platform and may affect your login experience.
Data Security Measures
The steps we take to keep your information safe
65ok keeps your information secure by following the highest security standards in the technology industry. Our security framework includes:
- SSL/TLS Encryption: All our web traffic is protected by industry-standard SSL encryption, which encrypts all data exchanged between your browser and our servers.
- Data Encryption: Sensitive information, particularly passwords and financial data, is stored using strong encryption algorithms.
- Regular Security Audits: Our systems undergo regular security testing so that any vulnerabilities can be identified and addressed promptly.
- Access Controls: Only authorized personnel may access user information, within the limits required for their role.
- Two-Step Verification: A two-layer verification system is in place to protect accounts.
While we are committed to ensuring the highest level of security, no one can guarantee that transmitting information over the internet is entirely risk-free. Therefore, it is your responsibility to keep your account password confidential and to sign out of your account after logging in on an unfamiliar device.
Data Retention Period
How long your information is retained
65ok retains your information only for as long as necessary. The retention period depends on the type of information and legal requirements:
- Account Information: Retained for as long as the account is active. After a request to close the account, it may be kept for the period necessary to meet legal obligations.
- Financial Transaction Records: Retained for the period specified under financial regulations and anti-money laundering requirements.
- Gaming History: Retained for a reasonable period for fair play verification and dispute resolution.
- Communication Records: Retained for a limited period for the purpose of improving customer service and resolving disputes.
After the necessary period has passed, we delete or anonymize data in a secure manner.
Your Rights Regarding Your Information
The rights you have over your personal information
Right to Access
You can ask what information we hold about you and request a copy of it.
Right to Rectification
You can request the correction of incomplete or inaccurate information.
Right to Erasure
In certain circumstances, you can request the deletion of your personal information.
Right to Restrict Processing
In certain circumstances, you can request that the processing of your information be restricted.
Right to Data Portability
You can request your information in an accessible digital format.
Right to Object
You can object at any time to the use of your information for marketing purposes.
To exercise any of the above rights, please contact our support team. We will process your request within a reasonable time and keep you informed. In some cases, we may be required to retain certain information for legal or regulatory reasons.
Protection of Minors' Information
Our policy on information relating to children and young people
65ok strictly does not provide services to persons under the age of 21. Age verification measures are in place at the time of registration. We do not knowingly collect personal information from any minor.
If we suspect that a minor has registered, we will immediately suspend that account and delete the related information. If you believe a minor is using our platform, please inform our support team.
Third-Party Services
Information about connections to external services
The 65ok platform uses third-party services for payment processing and game software. These third-party services have their own privacy policies, which apply to their own services. We are not responsible for the data collection and use practices of third parties.
We work only with reliable and recognized service providers and enter into agreements with them to maintain our privacy standards. However, you are advised to review the individual privacy policies of bKash, Nagad, Rocket, and Upay separately.
Policy Changes & Updates
How this Policy may be updated
65ok periodically reviews this Privacy Policy and may update it due to changes in services, legal requirements, or technological developments.
For significant changes, we will post a notice on the platform or notify you at your registered email address. If you continue using the platform after any changes, you are considered to have accepted the updated Policy. We therefore recommend reviewing this page regularly.
Privacy Contact
Contact us for any questions related to data protection
If you have any questions, concerns, or wish to exercise your rights regarding your information in relation to this Privacy Policy, please contact us:
- 24/7 Live Chat — contact us directly from the platform's support section, with assistance available in Bengali and English
- Email: [email protected]
We process all privacy-related requests as quickly as possible. 65ok is always committed to protecting your information.